FreeScout: The Ultimate Self-Hosted Help Desk for Superior Customer Service

At Federated Computer, we empower businesses with powerful, privacy-focused tools that boost productivity and revenue. One of our standout offerings is FreeScout—a free, open-source help desk and shared inbox platform that rivals paid solutions like Help Scout and Zendesk without the costly per-agent fees.

Whether you need customer service, live chat, IT help desk, or application support, FreeScout delivers a feature-rich, self-hosted solution that keeps you in control of your data.

Why FreeScout? The Best Help Desk for Businesses

FreeScout is a complete customer support solution that helps businesses streamline help desk operations, live chat, email ticketing, and multi-channel support—all while cutting costs.

Key Features for Exceptional Customer Service

  • Unlimited Agents & Mailboxes — No hidden fees or user restrictions.
  • Multi-Channel Support — Email, live chat (via modules), Facebook, WhatsApp, SMS, and more.
  • Advanced Ticketing — Collision detection, tags, saved replies, internal notes, and satisfaction ratings.
  • Self-Hosted & Secure — Full data ownership, GDPR compliance, and no vendor lock-in.
  • Extensible with Modules — Add SAML SSO, WooCommerce, Rocket.Chat, Meilisearch, and more.
  • Mobile & Web Notifications — Stay updated with browser/mobile push alerts.

How FreeScout Fits into Federated Computer's Productivity Suite

At Federated Computer, we bundle FreeScout with other powerful apps to help businesses:

  • Reduce Costs — Eliminate expensive SaaS subscriptions.
  • Enhance Security — Self-hosting means no third-party data risks.
  • Scale Effortlessly — Unlimited agents, mailboxes, and tickets.
  • Automate Workflows — Integrate with Slack, Zapier, Make.com, and more.

FreeScout vs. Paid Help Desks

Feature FreeScout Help Scout Zendesk Freshdesk
Cost Free $$$ $$$ $$$
Self-Hosted ✔ Yes ❌ No ❌ No ❌ No
Unlimited Agents ✔ Yes ❌ No ❌ No ❌ No
Multi-Channel ✔ Yes ✔ Yes ✔ Yes ✔ Yes
Open-Source ✔ Yes ❌ No ❌ No ❌ No
API & Webhooks ✔ Yes ✔ Yes ✔ Yes ✔ Yes
Data Control ✔ Full ❌ Limited ❌ Limited ❌ Limited

Learn more about FreeScout.

Ready to Transform Your Customer Support?

Book a Demo — See FreeScout in action with Federated Computer's experts.
Start 30-Day Free Trial — Experience self-hosted help desk freedom.

Join businesses worldwide who've ditched expensive SaaS for FreeScout's powerful, cost-effective alternative.